FAQ / Frequently Asked Questions

When can I expect my order?

The average delivery time is 9 business days. Our products are shipped directly from the supplier to you. This unique business model allows us to save significantly on storage and transport costs, enabling us to offer products at a lower price than our competitors.

The expected delivery time has passed, where is my order?

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, delays can sometimes occur in the delivery process. You can check the status of your order via the following link: Track Order Status - Pretyfy.

If you have not received anything 3 business days after the expected delivery time, please contact us via the contact form.

I am not satisfied with my order. What should I do?

Not satisfied with your order? We're truly sorry, and we’d love to hear how we can make things right. Please send an email to info@pretyfy.com, and we will work on finding a suitable solution!

Where can I find my track & trace code?

Once your order has been processed and shipped, we will send your track & trace code via email. Processing your order takes 1 to 3 business days.